EZStream

Contact us

Email only, answered by people, in the order received.

Where to write
SubjectAddressReply time
Orders, delivery, returns, product help1–2 working days
Privacy, data access or deletionWithin 20 working days
Getting a fast answer

Put it all in the first message

We do not run a call centre, and a complete first email is the difference between one reply and five. Include:

  • The order number, or the email address you ordered with.
  • What is happening, in a line or two.
  • What you have already tried.
  • A photo or a short clip, if the problem is visible on screen.
Hours

When we are at the desk

Monday to Friday, 9am to 5pm New Zealand time, excluding public holidays. Anything that arrives outside those hours is queued and answered when we are back — nothing is discarded.

Security

We will never email you asking for a full card number, a security code, or a password. If you receive a message like that using our name, it did not come from us — forward it to and delete it.

Postal

Registered address


This address is for formal correspondence. Returns go to a separate address issued with your return authorisation — see the returns page.

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EZStream™ is a consumer electronics accessory supplied by . It is a plug-and-play media streaming device and is not affiliated with, endorsed by, or sponsored by any broadcaster, pay-TV operator, streaming service, or content owner referred to anywhere on this site. The device does not include, grant, or unlock a subscription to any paid service: you still need your own accounts and, where applicable, your own subscriptions to watch paid content. Available apps, channels and performance depend on your internet connection, your television, and what each provider offers in your country, and will vary. Customer comments describe individual experiences and are not typical results. Prices are in New Zealand dollars and promotional discounts may change without notice.